This Refund Policy explains the eligibility, process, and limitations for refunds of prepaid AI API credits ("Credits") on HuiLink ("we", "us"). By using our services, you agree to this policy.

No Refunds for Consumed Credits

HuiLink provides Credits as a consumable digital service. Once an API call is processed and the corresponding Credits are deducted, that transaction is final and non-refundable. This is because HuiLink incurs real-time costs from upstream AI providers when processing your API requests. Refunding consumed Credits would require HuiLink to absorb these upstream costs, which is commercially unsustainable. This policy is consistent with all major AI API platforms, including OpenAI, Anthropic, Google Cloud AI, and others.

Refunds for Unused Credits

Refunds for unused prepaid Credits are handled on a case-by-case basis. You must contact us at bradyliuy@gmail.com with: (1) your registered email, (2) your user ID, (3) the reason for the refund request, and (4) original transaction details. Refund requests must be submitted within 30 days of the transaction. Approved refunds will be processed through the original payment method (Stripe, WeChat Pay, etc.). The actual amount received will be net of payment processing fees (typically 2-3%) incurred on the original transaction. If the original payment method is unavailable, refunds will be processed via an alternative method.

EU/EEA Consumer Right of Withdrawal

If you are a consumer in the European Union (EU) or European Economic Area (EEA), you have a 14-day right of withdrawal from the date of purchase under EU consumer protection law. However, this right does not apply if: you have explicitly consented to the immediate commencement of the service and acknowledged that you will lose the right of withdrawal once the service has been fully performed. API Credits are available immediately upon purchase, so once you begin using Credits for API calls, the withdrawal right for that specific transaction terminates. To exercise your withdrawal right, contact us for a refund.

Non-Refundable Situations

Consumed API Credits (any Credits already used for API calls)
Free Credits obtained through referral rewards, promotional codes, sign-up bonuses, or any non-purchase means
Refund requests submitted more than 30 days after the original transaction date
Accounts suspended or terminated for violations of our Terms of Service or Acceptable Use Policy

Refund Processing

Refund requests are reviewed within 5 business days. If approved, refunds are processed within 5-10 business days, depending on your payment method. You will receive a notification of the refund status at the email address associated with your account. Approved refunds are returned to the original payment method. If the original method is unavailable, we will coordinate an alternative with you. HuiLink reserves the right to retain transaction records for legitimate purposes, including tax and compliance audits.

Chargebacks

Chargebacks for unauthorized or fraudulent transactions will be investigated and processed in accordance with applicable card network rules. If a chargeback is found to be fraudulent, HuiLink reserves the right to suspend your account pending investigation. Knowingly filing a false chargeback while a dispute is ongoing may result in permanent account suspension. If you believe there is a billing error or unauthorized charge, please contact bradyliuy@gmail.com before initiating a chargeback so we can resolve the issue promptly.

Policy Modifications

We may update this Refund Policy from time to time. Changes become effective when the revised policy is posted on this page. For material changes, we will provide notice via email or in-service notification. Your continued use of our services after the effective date constitutes acceptance of the updated Refund Policy for purchases made after that date.

Contact Us

For questions about refunds, contact us at: bradyliuy@gmail.com